Terms and Conditions

Effective Date: November 1, 2024

Welcome to Willow Head Spa’s website. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Willow Head Spa (“we,” “our,” or “us”) is committed to providing a transparent and secure experience for our users. This Terms and Conditions page outlines our policies for advertising, data collection, privacy, and user permissions in alignment with the requirements set forth by Google and Meta (Facebook, Instagram).

2. Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

1. Personal Information:
   • Name, email address, phone number, and other details voluntarily provided through bookings, forms, or subscriptions.
2. Automatically Collected Information:
   • Browsing behavior, IP addresses, device information, and data collected via cookies or similar tracking technologies.

How We Use Your Information

We collect and use your data to:

• Provide personalized services and improve your experience.
• Fulfill appointments, respond to inquiries, and process payments.
• Conduct marketing and advertising campaigns on platforms like Google and Meta.
• Analyze website usage and effectiveness to enhance our offerings.

Data Sharing and Third-Party Services

• Advertising Platforms: We share data with Google and Meta for targeted advertising and analytics. These platforms may collect additional information as outlined in their respective privacy policies.
• Payment Processors: Data is shared with secure third-party processors for billing purposes.
• Service Providers: Limited data may be shared with trusted vendors for operational purposes (e.g., scheduling systems).

Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Opt out of cookies or data collection through browser settings.
• Adjust your ad preferences via Google Ad Settings or Meta Ad Preferences.

To exercise these rights, contact us at [Insert Contact Email].

Data Security

We use industry-standard security measures to protect your data from unauthorized access, but no system is entirely secure. Please notify us immediately if you suspect a data breach.

3. Data Collection and Advertising

Data Collection

We collect and process data to provide better user experiences, personalized services, and targeted advertising.

Advertising Policies

1. Personalized Ads:
   • Information collected may be used to serve interest-based ads on Google and Meta platforms.
2. Cookie Use:
   • Cookies track user behavior and improve ad targeting. By using our site, you consent to our cookie policy.
3. Advertising Consent:
   • By engaging with our website, you consent to receiving targeted advertising.

Managing Data Preferences

• Adjust your privacy settings on Google and Meta to control how your data is used for ads.
• Opt-out of data collection by modifying your browser settings.

4. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

5. Security Measures

We implement reasonable safeguards to protect your information. However, we cannot guarantee absolute security due to inherent risks in internet usage.

6. Changes to Terms and Privacy Policy

We may update these Terms and Conditions, including the Privacy Policy, periodically. Continued use of our website constitutes acceptance of the updated terms.

7. SMS/Text Messaging Privacy + Terms (RingCentral)

If you text Willow Head Spa at (919) 439-5589, you are opting in to receive SMS messages from Willow Head Spa related to your inquiry, customer care, booking help, and appointment/account notifications.

Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help.
Consent is not a condition of purchase.

What we collect

When you text us, we may collect information such as your name, mobile phone number, appointment details, and message content.

How we use it

We use this information to:

• Respond to questions and provide customer support

• Assist with booking and scheduling

• Send appointment and scheduling updates (account/appointment notifications)

• Keep internal records and run basic reporting to improve operations

Who we share it with

We do not sell your personal information. We only share information with service providers who help us operate Willow Head Spa and deliver communications (for example, our phone/SMS provider RingCentral, our booking software, and related technology providers). These providers may use your information only to perform services for us and not for their own marketing.

No sharing of SMS consent

SMS opt-in consent and mobile numbers are not shared with third parties or affiliates for their own marketing purposes.

Contact

If you need help, reply HELP, call (919) 439-5589, or email [email protected]

.